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As our products are highly personalised and printed to order, we can only offer refunds for products that are defective due to a manufacturing or delivery problem. This refund can be requested within 30 days after delivery and will be issued in the form of a credit to purchase a replacement print.
Our prints very rarely suffer defects and are carefully packaged for shipping, however if yours does arrives a little worse for wear please contact us at and our team will be happy to help. They will guide you through the next steps in our process - we require that either you send the faulty product back to us, or provide us with a photo of the defect.
If you decide to return the faulty product, we request that you create the return label and cover the shipping costs to our returns centre. As you will remain responsible for the goods until they reach us, we recommend that you use a secure delivery method which requires a signature upon receipt and which insures you for the cost of the items being returned.
Once we have received the damaged print or photos, you can expect the credit to be issued within 48 hours.