• CAPPED H$77.70 DELIVERY. Free postage on orders over H$780.88

Privacy Policy

Canvas Factory takes the privacy of its customers seriously, and we take every precaution to keep user information secure and confidential.

How We Protect Your Personal Data

We understand that in order to do business with us, you have to provide personal information including your address and credit card number. This is what Canvas Factory does to protect your data:

  • We restrict access to our user data to our employees and contractors.

  • We never sell, rent or share user data with third parties.

  • We use the latest software and technology to keep your data secure.

How We Protect Your Credit Card Information

All credit card transactions are conducted through SSL, which stands for Secure Socket Layer. This establishes an encrypted link between our servers and your computer, securing the transaction. In the extremely unlikely event that a customer’s credit card data is compromised, we will inform that customer immediately.


To improve the service we offer you, our website makes use of cookies. Cookies are a device that allows a record of your Internet activity (e.g. whether you have visited us before) to be stored on your hard drive. They are benign in nature, and we only use them to validate your access to the secured, private areas of our website. However, if you do not wish for us to use cookies when you visit, we recommend adjusting your Internet browser settings to not accept cookies. 

Marketing and Promotional Communications

When ordering from Canvas Factory or otherwise interacting with us, we may offer you the chance to subscribe to our email newsletter. We will only send newsletters which contain promotions or offers that we think you may be interested in, and never more than twice a month. If you no longer wish to receive email newsletters from us, please click on the Unsubscribe link provided at the bottom of each newsletter or feel free to contact us at  and we will unsubscribe you from our list immediately.

Additional Concerns

We never sell, rent or share user data with third parties. However, if you have any questions or concerns about privacy, or if you have already submitted information that you no longer wish us to have or believe to be incorrect, please contact us using the form on this page and we'll either correct or remove the information from our database.


By using Canvas Factory’s website, you consent to this privacy policy.

Should any changes be made to this privacy policy, they will be reflected here.

If you have any further questions about our privacy policy, please contact us.

Contacting Us

If you feel that your privacy has not been respected or that we have conducted ourselves inconsistently with this Privacy Policy, or have any other queries, problems, complaints or communication in relation to this Privacy Policy, please contact us in any of the following ways:

Visit our Help Centre
Att: Customer Care Canvas Factory
181 Queen’s Road
, Hong Kong